Website Privacy Policy for Hope4 Trading Ltd.
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) This Privacy Policy
Hope4Trading Ltd is committed to protecting your personal information and other data provided to us via this website. Please read this Privacy Policy carefully as it contains important information about the use of information that you provide to us. This Privacy Policy explains what information Hope4 collects about you and how we use your information, including setting out the circumstances where we could provide it to third parties. You should also read the separate User Terms applicable to this website.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(2.1) Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation).
(2.2) Information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our services.
(2.3) Information that you provide to us for the purpose of registering with us including name, company name (if registering as a trader or an agent) address, contact numbers, e-mail address, webpage address(if applicable), company logos (if registered as a trader or an agent).
(2.4) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters including name, e-mail address, choice of properties or automobiles.
(2.5) Any other information that you choose to send to us.
(2.6) If you choose to advertise on our website, certain personal information or data (including credit card and billing information) about you will be captured electronically or otherwise. In the event that such personal information or data is part of your advert, such personal information or data will be posted to the website and may be accessed by users of the website.
(2.7) We will use the information that we collect to personalise your experience on the website, to help you log on in thefuture and to continue to use the website, and to help us select services or materials for inclusion on the website that may be of interest to you. We may need to pass your information to third parties who help us to maintain, administer or develop the website but, if so, that information is only given to those third parties for that limited purpose.
(2.8) We also monitor traffic patterns and usage of our website to help us improve our website design and layout. We may pass this information to other third parties but it will not contain any personally identifying information.
(2.9) Hope4 may want to contact you to notify you of news about Hope4, changes to the website, special events or new products/services that we think may interest you.
(2.10) If you want to update any of your information held by Hope4, you can either make certain changes on-line (by clicking on "my profile" while you are logged in) or you can send an email detailing the required amendments to privacy@hope4.co.uk.
(2.11) Hope4 reserves the right to access and disclose personal data or information to comply with applicable laws and lawful government requests, to operate its systems properly, or to protect itself or its users.
(3) Cookies
(3.1) A cookie consists of information sent by a web server to a web browser, and is stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
(3.2) We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Our advertisers/payment services providers may also send you cookies.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites including this one.
(3.3) Hope4's Use of Cookies:Hope4 does not use its persistent or session cookies to store personal information about you. Hope4 uses its cookies for monitoring load balancing between its servers while you are linked to the website, to conduct analyses of user traffic, and to perform web log audits. Third parties advertisers may serve cookies via this website but these are only used to serve advertisements from the website's advert servers and to track whether these advertisements are clicked on by visitors to the website. Hope4 may pass the non-personal information collected by its cookies to third parties but only for the purposes of carrying out such monitoring, analysis or web log auditing, or for the purposes of tracking the number or anonymous users of the website.
(3.4) How to reject/deactivate Cookies:Most browsers accept cookies automatically but you have the ability to accept/decline cookies by altering the settings in your browser to prevent automatic acceptance of cookies. If you decline/disable cookies, you may not be able to use all the interactive features of the website or the website may not be available to you. To remove cookies from your web browser or to obtain further details on cookies, including information on persistent and session cookies, please go to http://www.aboutcookies.org/page-3
(3.5) Information collected by hope4 via the Cookies:If you do not want hope4 to continue to store the information described in paragraph 3.4 that it collects via its cookies, please email privacy@hope4.co.uk. However, as hope4 needs to use such information to operate the Web Site, you are not authorised to use the Web Site. If you continue to use the Web Site, then such continued use will mean that you have given your consent to hope4 using the information collected via its cookies for the purposes described in paragraph 3.3 above. Please remember that hope4 does not use its cookies to collect or store personal information about you.
(4) Using your Personal Information
(4.1) Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you marketing communications relating to our business (or the businesses of carefully-selected third parties) which we think may be of interest to you by post or by email or similar technology (you can inform us at any time if you no longer require marketing communications).
(i) provide third parties with statistical information about our users - but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website
(4.2) Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
(4.3) We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
(4.4) All our website financial transactions are handled through our payment services.
(4.5) When you enter into on-line credit or other payment card transactions (e.g. ordering advertising services on the website), we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. To prevent unauthorised access, we follow legally required security procedures in the storage and disclosure of information that you have given to us. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
(5) Disclosures
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this privacy policy, we will not provide your information to third parties.
(6) International Data Transfers
(6.1) Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
(6.2) Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to such transfers of personal information.
(7) Security of your Personal Information
(7.1) We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
(7.2) We will store all the personal information you provide on our secure password- and firewall- protected servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
(7.3) Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(7.4) You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
(8) Policy Amendments
We reserve the right to add to or change the terms of this Privacy Policy in our sole discretion, without prior notice to you. If we change this Privacy Policy, we will post the new Privacy Policy on the website, and it will become effective from the time of posting to the website. Please visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your information. Wherever possible, we will give you notice of any changes prior to their implementation.
(9) Your Rights
(9.1) You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at £15.00) and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
(9.2) You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
(10) Third Party Websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(11) Updating Information
Please let us know if the personal information which we hold about you needs to be corrected or updated.
(12) Contact
If you have any questions about this privacy policy or our treatment of your personal information, please send us an e-mail to info@hope4.co.uk
(13) Data Controller
The data controller responsible in respect of the information collected on this website is Hope4 Trading Ltd.
If you have any queries or problems with regard to this Privacy Policy or the uses to which we put your information, please e-mail us at privacy@hope4.co.uk.
